Terms of Service

1.1 These Terms of Service (the "Terms") form an agreement (the "Agreement") between OneClick AI Solutions s.r.o., ID No. 23948353, with its registered office at Sokolovská 428/130, Karlín, 186 00 Praha 8, Czech Republic, registered in the Commercial Register under file no. C 435717, kept by the Municipal Court in Prague ("SweetRouter", "we", "us"), and the customer identified in the account (the "Customer", "you").

1.2 By creating an account, ticking the acceptance box, or accessing or using the Service, you accept these Terms, our Data Processing Addendum (DPA) and our Privacy Policy. If you accept on behalf of a company or other legal entity, you confirm that you are authorised to bind it, and "Customer" and "you" refer to that entity.

• "Account" means the account you create in the Console to use the Service.
• "API" means our application programming interfaces, including the endpoints under /v1.
• "Applicable AI Laws" means Regulation (EU) 2024/1689 (the "AI Act") and any other laws applicable to the provision, deployment or use of artificial intelligence systems or AI-generated content.
• "Balance" means the prepaid amount in USD credited to your Account.
• "Console" means our web dashboard at the Website, where you manage keys, Balance and usage.
• "Customer Application" means any application, product or service in which you integrate the Service.
• "Customer Content" means any data, text, images or other material you or your End Users send to the Service.
• "Deepfake" has the meaning given to "deep fake" in Article 3(60) of the AI Act.
• "Documentation" means the documentation we publish for the Service.
• "End User" means any person who uses a Customer Application or otherwise accesses the Service through you.
• "Fees" means the charges for using the Service at the prices published on the Website, less any discount agreed for your Account.
• "Output" means content generated by the Service in response to Customer Content.
• "Prohibited AI Practice" means any practice prohibited under Applicable AI Laws, including Article 5 of the AI Act.
• "Service" means access to and use of the API, the AI models we make available through it, the Console and the Documentation.
• "Website" means https://sweetrouter.com and its subdomains.

3.1 The Service is provided only to businesses. By accepting these Terms you confirm that you are an entrepreneur within the meaning of Section 420 of Act No. 89/2012 Coll., the Czech Civil Code (or an equivalent business under the law that applies to you), and that you use the Service in the course of your business, not as a consumer.

3.2 Consumer protection rules, including the right to withdraw from a distance contract, do not apply to the Agreement. We may close any Account that is used by a consumer.

4.1 The Agreement starts when you first create an Account or use the Service and continues until it is terminated under Section 11. There is no minimum term. You may stop using the Service at any time by revoking your API keys or closing your Account.

5.1 We grant you a non-exclusive, non-transferable, non-sublicensable licence during the term of the Agreement to use the Service and to integrate it into Customer Applications made available to your End Users, in accordance with these Terms and the Documentation.

5.2 You must provide accurate account information and keep it up to date. You are responsible for all activity under your Account and API keys, including activity of your End Users. You must keep your API keys secret, use them only from your own servers, and not sell, share, transfer or lease them. Tell us promptly if you suspect unauthorised use of your Account.

5.3 You are responsible for making the arrangements your End Users need to use the Service through your Customer Application and for their compliance with these Terms.

6.1 You must comply with all applicable laws, including Applicable AI Laws and data protection laws, when using the Service. You must not, and must not allow any End User or other person to:

• use the Service to create, store or distribute material that is unlawful, harmful, threatening, defamatory, harassing, infringing, or unlawfully sexually explicit. For the avoidance of doubt, lawful consensual adult content between adults is not prohibited solely because it is sexually explicit;
• use the Service to generate, manipulate or distribute (a) child sexual abuse material or any sexual content involving a minor; (b) non-consensual sexual or intimate content, including nudification or sexual Deepfakes of an identifiable person without valid consent; or (c) any other Prohibited AI Practice;
• allow minors to use the Service, or send us personal data of children;
• use the Service in a way that is illegal or causes damage or injury to any person or property;
• introduce viruses or malicious code, or attempt to interfere with or compromise the integrity, security or availability of the Service;
• copy, frame, mirror, resell or republish the Service except through Customer Applications as permitted by these Terms;
• reverse engineer, decompile, or attempt to extract the source code, models, weights or underlying systems of the Service, or perform model extraction or similar attacks, except where such restrictions are prohibited by law;
• use the Service or its Output to build or train a competing product or model;
• extract data from the Service other than through the API, or circumvent rate limits, usage limits or security measures;
• use the Service, without our prior written consent, for any use that would make the Service or a Customer Application a high-risk AI system under Applicable AI Laws;
• infringe, misappropriate or violate any third party's rights.

6.2 Where an End User interacts directly with an AI model through a Customer Application, you must inform them that they are interacting with an AI system where Applicable AI Laws require it, and provide any other disclosures those laws require when you publish or distribute Output, including for Deepfakes.

6.3 You must tell us promptly about any regulatory inquiry, investigation or material complaint concerning your use of the Service and provide reasonable cooperation.

6.4 We may suspend access for you or for any End User, without liability, if we reasonably believe this Section 6 has been breached.

7.1 As between you and us, you own the Customer Content and, to the extent permitted by law, the Output. You confirm that you have all rights, permissions and consents needed for us to process Customer Content to provide the Service.

7.2 We use Customer Content and Output only to provide, secure and support the Service and to comply with law. We do not use Customer Content or Output to train AI models.

7.3 We do not store the text of chat messages or replies. We keep call details (such as time, tokens used, cost, API key and request id) for 30 days, and generated image and video files for 24 hours, as described in the Privacy Policy. You are responsible for keeping your own copies of anything you need.

7.4 Output is generated automatically and may be similar to output generated for others. We give no assurance that Output is unique, accurate or free from third-party rights.

8.1 The Service makes AI models operated by third-party providers available through our API. We may change, replace or withdraw models, providers, features or limits at any time. We are not responsible for interruptions, errors or changes caused by third-party providers, networks or infrastructure.

8.2 The Service may link to third-party websites or services that we do not control. Your use of them is at your own risk and subject to their terms.

9.1 The Service is prepaid. You add Balance through the Console using our payment provider. Usage is deducted from your Balance at the prices published on the Website at the time of use, less any discount agreed for your Account. Chat is charged per input and output token as reported by the model; failed requests are not charged.

9.2 All amounts are in United States Dollars (USD) and exclusive of VAT and other taxes, which are added where applicable. For business customers in the EU outside the Czech Republic, the reverse-charge mechanism may apply.

9.3 Requests may be refused when your Balance cannot cover them. Because charges are calculated after each reply, concurrent requests can take your Balance slightly below zero; any negative Balance is deducted from your next top-up and is otherwise payable on request.

9.4 Balance does not expire. Balance is non-refundable, except that if we terminate the Agreement other than for your breach, we will refund any unused positive Balance.

9.5 We may change prices at any time. Changes apply to usage after the change is published on the Website; we will give at least 14 days' notice of any increase by email or in the Console.

9.6 Receipts and invoices for top-ups are available in the Console. Overdue amounts bear default interest at the statutory rate under Czech law.

9.7 If you turn on automatic top-ups, you authorise us to charge your saved payment method the amount you chose, plus any VAT, each time your Balance falls below the threshold you set, up to the monthly limit you set. We issue an invoice for each charge. If a charge fails we switch automatic top-ups off. You can change the amounts, turn automatic top-ups off or remove the payment method in the Console at any time; this stops future charges.

10.1 We aim to keep the Service available and performing well, but it is provided on a best-effort basis. We do not guarantee any level of uptime, latency or throughput, and no service credits apply.

10.2 We may carry out planned or emergency maintenance, apply rate limits and usage limits, and take security or abuse-prevention measures that affect availability.

10.3 We provide basic support by email at partnerships@sweetbun.ai on a commercially reasonable efforts basis. Integration or custom engineering work is not included unless agreed in writing.

11.1 You may terminate the Agreement at any time by closing your Account or asking us to close it.

11.2 We may suspend the Service or terminate the Agreement with immediate effect by notice if you (a) breach Section 5.2, 6 or 13 or infringe our intellectual property; (b) breach any other provision and do not remedy it within 14 days of notice; (c) fail to pay amounts due; or (d) become insolvent or subject to insolvency proceedings under Act No. 182/2006 Coll., the Czech Insolvency Act, or an equivalent law.

11.3 We may also terminate the Agreement for convenience on 30 days' notice, in which case Section 9.4 applies to any unused Balance.

11.4 On termination your right to use the Service ends, your API keys stop working, and each party must stop using the other's Confidential Information. Account data is deleted as described in the Privacy Policy, except where we must keep it by law. Sections that by their nature should survive termination, including Sections 7, 9, 12 to 17 and 19, survive.

12.1 We and our licensors own all rights in the Service, the Documentation and our trademarks, including all improvements and modifications. Except for the licence in Section 5.1, no rights are granted to you.

12.2 If you send us feedback or suggestions, we may use them freely and without payment.

13.1 Each party will keep the other party's confidential information confidential, use it only to perform the Agreement and protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known to it beforehand, is lawfully received from a third party without restriction, is independently developed, or must be disclosed by law or by a court or authority.

14.1 Our Privacy Policy explains how we process personal data as a controller, for example your account and billing data. Our Data Processing Addendum (DPA) applies where we process personal data in Customer Content on your behalf as a processor, and forms part of the Agreement.

14.2 You are responsible for having a lawful basis for the personal data in Customer Content, for informing your End Users, and for obtaining any consents required.

15.1 The Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, conditions and representations, whether express or implied, including fitness for a particular purpose, merchantability and non-infringement.

15.2 AI models can produce output that is inaccurate, incomplete, biased, offensive or inappropriate. We do not warrant the accuracy, reliability, quality or suitability of any Output. You are responsible for reviewing Output and for how you use it.

15.3 We do not warrant that any Customer Application or intended use will fall within any particular regulatory classification or meet your obligations under Applicable AI Laws. You are responsible for assessing your own deployment.

16.1 Neither party is liable for loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss, whether in contract, tort or otherwise.

16.2 Our total liability arising out of or in connection with the Agreement is limited to 200% of the Fees you paid us in the 12 months before the event giving rise to the claim.

16.3 Nothing in the Agreement limits liability that cannot be limited under applicable law, including liability for harm caused intentionally or through gross negligence, liability for injury to a person's natural rights, or a party's indemnity obligations. The limitations in this Section do not limit your liability for breach of Section 6 or for unpaid amounts.

17.1 You will indemnify and defend us, our affiliates and our contractors against all losses, damages, claims, liabilities and costs (including reasonable legal fees) arising from claims by End Users or other third parties relating to your use of the Service, your Customer Content or your Customer Applications, or your breach of these Terms, except to the extent caused by our own breach.

18.1 We continuously improve the Service and may change its features or functionality at any time.

18.2 We may update these Terms from time to time. We will give at least 14 days' notice of material changes by email or in the Console. If you do not agree, you may terminate the Agreement before the changes take effect; continued use after that date means you accept the updated Terms. We may ask you to accept updated Terms before you continue to use the Console.

19.1 Communication between us is mainly electronic, and electronic notices satisfy any requirement for written form. Notices to us must be sent to sweetsrouter@gmail.com. We may send notices to the email address in your Account or display them in the Console. Email notices are deemed received 24 hours after sending.

19.2 You may not assign or transfer the Agreement without our prior written consent. We may assign it to an affiliate or a successor of our business.

19.3 Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

19.4 If any provision is held invalid or unenforceable, the rest remains in effect. A failure or delay in enforcing a right is not a waiver of it.

19.5 The Agreement is the entire agreement between the parties about its subject matter and supersedes all prior agreements and understandings. Each party confirms it has not relied on any statement not set out in the Agreement.

19.6 Pursuant to Section 1801 of the Czech Civil Code, the parties exclude the application of Sections 1799 and 1800 of the Civil Code. The Customer assumes the risk of a change in circumstances under Section 1765(2) of the Civil Code.

19.7 The Agreement is governed by the laws of the Czech Republic, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. Disputes will be decided by the competent courts of the Czech Republic having jurisdiction at our registered office.

OneClick AI Solutions s.r.o., ID No. 23948353, VAT No. CZ23948353, Sokolovská 428/130, Karlín, 186 00 Praha 8, Czech Republic, file no. C 435717, kept by the Municipal Court in Prague. Email: sweetsrouter@gmail.com.